Our client, a global wireless services provider landed a large new client and needed to quickly build a team of full-time professionals across multiple functional areas who would be dedicated to servicing this newly obtained customer on a global scale. Our client had a strict deadline for having this team in place to coincide with the launch of their new customer.
An estimated 17 key full-time employees across 6 different departments needed to be hired within a several month period in order to meet client launch deadline. Positions included Software Engineers, Account Managers, Bi-lingual Technical Support, Bi-lingual Customer Service, Training Managers and Field Marketing Managers. For efficiency purposes, this company was seeking to utilize only one recruiting firm who could fill all of their positions versus having to engage several recruiting firms simultaneously.
Cigma assigned a dedicated recruiting team to service our client. This particular recruiting team has experience in identifying and evaluating candidates for all of the functional areas where there were positions that needed to be filled. This prevented our client from having to work with multiple recruiting firms, and as a result, provided greater consistency in terms of candidate quality, candidate generation, candidate presentation, interview process coordination and overall efficiency. In addition, our client was able to communicate with “one” external recruiting firm contact throughout the entire hiring process as they desired.
Cigma successfully filled the required 17 positions with top notch candidates all in time for the new client launch. This included 1 .Net Software Engineer, 1 Account Manager, 1 Sr. Partner Engagement Manager, 1 Bi-lingual Tech Support Rep, 1 Tech Support Rep, 2 Bi-lingual Escalations Reps, 4 Escalations Reps,1 Bi-lingual Client Training Manager, 1 Client Training Manager and 4 Field Marketing Reps. Because of our success with this employee ramp up project, we now recruit for numerous full-time corporate positions within this client company on an ongoing basis. In addition, we have an efficient recruiting model in place for when they need to quickly build a team to support their next large customer win.